Quick answers for teams evaluating Break Coffee Co. in Raleigh / Durham, NC. For anything specific to your lease, dock, or security process, call (919) 928-2785 or email marc@breakcoffeeco.com.

What is included in the two-week trial?

Installation, training for your floor ambassadors, beans and milk for the pilot footprint, and scheduled service visits so you are not babysitting the machine. If something is not right, we troubleshoot quickly—replacement is on us if the unit cannot be made healthy for service.

Who is the “local team” for Raleigh / Durham, NC?

Your inquiry routes to the concierge email and phone pair published on this territory’s pages. Questions before you book? Call (919) 928-2785 (+19199282785) or email marc@breakcoffeeco.com.

How does billing work after the trial?

Cup-based subscription billing. You are not guessing at pod inventory—you align cost with adoption. Finance teams usually appreciate the transparency when they compare it to legacy “mystery spend” models.

Where are beans roasted?

Our proprietary blend uses Arabica beans from Papua New Guinea, Brazil, and Colombia, roasted in the United States and delivered fresh on a cadence matched to your usage.

What about sustainability?

Whole-bean grinding per cup avoids single-use pods and many disposable filters. Machines include energy-saving modes suited to overnight and weekend shutdowns—important when you are trying to reduce waste and utility creep.

How often do you service machines?

Typically weekly or biweekly depending on cup volume and milk throughput. We adjust rather than forcing a one-size schedule.

Can we standardize across multiple addresses in Raleigh / Durham?

Yes—especially for employers with several Class A assets or suburban campuses. We document each site’s quirks (dock, water, access) so the experience feels consistent even when the floor plates differ.

We are hybrid-heavy in RTP—does service still make sense?

Yes. We align visits to real usage and can concentrate service on the days your anchor teams are in office. Hybrid does not break the model—it just means we plan smarter, not louder.

What if we need a letter for our landlord or property manager?

We can provide a standard scope summary you can drop into vendor packets. Tell us your property manager’s preferred format—some want insurance COIs, others want dock diagrams.